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Buzz Marketing and The Power of the Word of Mouth

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I remember way back in my college days how many professors would stress to us the importance of word-of-mouth in marketing. Even before the digital age, consumers have always been one of the most powerful advertising agents. Although brands can spend millions of dollars in amazing advertising campaigns, sometimes it just takes a “free” reliable recommendation to make up a consumer’s mind. 

Word of mouth has gained even more valuable meaning in the digital age. It has evolved from a personal one-on-one conversation to a very public and loud statement. And today, with the overwhelming amount of options and online advertising invading our daily lives, marketers are always trying to find new ways to cut through the noise and generate connections with their audience that can eventually grow to the point of advocacy. 

Buzz Marketing is a great way to achieve that. With the right content, you are not only going to create awareness and get consumers interested in your brand, but you want to get them talking. The more the consumers talk, the more interesting your brand becomes. Getting that “buzz” or word of mouth is not an easy task. We have to create a compelling story, get the audience interested in it and facilitate its distribution. So it’s not only us, the brand, telling it, but the consumer itself, sometimes even in their own words, sharing our story with others, making it more believable.

You can check out this fun example https://www.buzzfeed.com/jeannettevigil/top-5-bourbon-drinks-you-must-try-this-summer-20t9fr2zyq

Ingredients for Success: Experiences & Personalization

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Companies are no longer just concerned about meeting sales goals, in the latest years, marketing strategies have shifted their focus into the consumer, understanding that buyers are not just looking for a product, but a complete, personalized shopping experience.

In order to create customer-centric strategies, we must be able to understand all the aspects surrounding consumer behavior and apply all gathered knowledge to improve customer experience. The rapid growth of technology and social media, new generational shopping behaviors, cultural shifts and so on, have created a new consumer who is much more demanding and less loyal.

 

 

According to Google, about 62% of consumers are expecting brands to deliver a consistent experience every time they interact with a brand, but only 42% believe brands are actually doing this. Providing an entirely personalized experience throughout the customer journey should be one of the ultimate goals for businesses, but it’s not always easy to execute.

The retail industry is one leading the way, integrating both online and offline to provide a better customer experience. Recommendations based on purchase history, personalized emails, incentive-based campaigns to promote customer advocacy, “buy online, pick-up at the store” options, these are just some of the few ways retailers are taking advantage of customer data and technology to provide a seamless shopping experience.

The changes in consumption behaviors in today’s market is pushing companies to look for ways to get customers attention by not only selling products and services, but an experience. Unique and memorable experiences that makes them fall in love with your product or service, and that will not only generate loyalty, but advocacy, something extremely valuable for companies in today’s digital environment. Offering a unique experience focused on the customer’s journey will help brands stand out in a saturated market and build a strong, long lasting relationship with their audience.

Fake influencers, fraud and the dangers of “shady” practices online

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Today it is almost impossible not to have heard the term “influencer”, and even though this strategy is not entirely new, since brands have been using celebrity endorsement way before the appearance of Instagram, Youtube or Facebook, its use has been growing increasingly with the rise of the internet and social media.

Big and small brands continue to incorporate influencer marketing into their marketing plans, from macro-influencers with millions of followers to more accessible or local micro-influencers with follower counts in the thousands. In all cases, marketers and brands are looking for more effective ways to reach their audiences in an overly saturated market, and influencers provide a platform to engage with consumers through someone they trust, is an expert in the industry or even admire -as is the case of celebrities.

 

But as popularity rises concerns do too. With an industry that is growing so much that is expected to be worth up to $10 billion by 2020, everyone wants their share and shady practices started to come into attention. Fake followers, bots, fraud and false advertising are some of the topics that concern both brands and consumers. It doesn’t take more than a quick search on Google to discover tons of internet “companies” offering followers for a very low price and with “instant delivery!”, proving that there are still a lot of regulation issues that need to be addressed.

For companies, investing thousands of dollars on fake influencers or fake engagement can not only affect them in their wallets, as they will see little or no return in their investment, but could potentially ruin the relationship with their consumers, perceiving them as untrustworthy. On the other hand, consumers may be affected by deceptive advertising, as popular influencers and celebrities share sponsored content with products they really don’t use, of dubious effectiveness or even promoting, without knowing, potential scams (Fyre Festival anyone?).

In summary, what we must rescue from all this is that any strategy that we implement for our brand has to be done right. When it comes to influencer marketing we have to do the research, make sure accounts are trustworthy, that their followers fit our target market, that there is an authentic relationship between influencer and brand and to avoid at all cost any dishonest practices.

Mobile Everywhere

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Smartphones have become the way user consume information today, and the faster we adapt our strategies and focused on creating a user experience for today’s consumer, the easier it will be to reach our goals.

Consumers will try to reach products and services from all types of devices and channels, and that is why concepts like multi-platform apps or omnichannel experiences are starting to get more attention. Companies are starting to understand that it’s not only about being mobile-friendly but that consumers will jump in between channels and devices and require the experience to be easy and fluid.

It’s easy to focus that quality content will be enough to satisfy the needs of consumers, but we tend to forget that the way users will consume the content can affect the success of our marketing efforts. We want to make our content easy to access and create designs that engage with users and gives them an enjoyable experience in any platform.